FREQUENTLY ASKED QUESTIONS

Below are some frequently asked questions and answers from our customers. If you don't find the information you need, please feel free to contact our customer service team.

1. How do I request a refund or return?

To request a refund or return, please contact customer service within 10 days of receiving the item, providing your order number and the reason for the return. Our team will provide you with a Return Authorization (RA) number and the relevant return address.

2. How long does it take to process a refund?

Refunds are usually processed within 5-7 business days after we receive your returned item. Please note that bank processing may take additional time.

3. What items can I return/exchange?

Most brand new, unused items can be returned or exchanged, provided they contain all original packaging and labels. For hygiene and safety reasons, some items may not be eligible for return or exchange, such as items with opened or used parts or fragile items.

4. Do I need to pay for return shipping?

If you are returning an item because you are not satisfied with it or have changed your mind, you will be responsible for the return shipping costs. If the return is due to us sending the wrong item or the product being defective, we will cover the shipping costs.

5. How to contact customer service?

You can contact our customer service through the following methods:

Email: info@torqueprostore.com
Phone: +1 (928) 413-7822
Our customer service team will be happy to assist you.

6. What if the goods are damaged during shipping?

If you find the product damaged upon receipt, please contact us immediately and provide photos of the damage. We will handle it according to relevant policies.

7. Where can I check my order status?

You can log in to our official website and check your order status in the "My Account" section. If you encounter any difficulties during the inquiry process, please feel free to contact us.

8. Can I purchase directly from our store?

Currently, our sales are mainly conducted through online platforms. Please feel free to visit our website to make purchases. If you have any questions, please contact customer service.

9. Can I modify my order?

Once an order is confirmed, it usually cannot be modified. You can choose to cancel the order and place a new one. If you need assistance, please contact our customer service team as soon as possible.

10. Do you offer international shipping?

Yes, we offer international shipping services. Please select your country at checkout and view the corresponding shipping costs and delivery times.