REFUND AND RETURNS POLICY

Thank you for your shopping experience at TorquePro Parts LLC. We are committed to providing you with high-quality products and satisfactory service. If you are not satisfied with your purchase, our refund and return policy is as follows:

1. Return Deadline
You can request a refund or return within 10 days of receiving the product. Requests after this period will not be accepted.

2. Return Conditions
Products must be brand new, unused, and must include all original packaging, labels, and accessories.

For hygiene and safety reasons, some products (such as consumables, items showing signs of wear, etc.) may not be eligible for return. Please carefully review the product description before purchasing.

3. Requesting a Return
If you need to return an item, please follow these steps:

Contact Customer Service: Please contact us by email or phone, providing your order number and the reason for your return.

Email: info@torqueprostore.com
Phone: +1 (928) 413-7822
Obtain Return Authorization: After receiving your return request, we will provide you with a Return Authorization (RA) number and a return address. Please be sure to mark this number on the package.

Returning the Product: Return the product to the address we provided. Please ensure it is properly packaged to prevent damage during transit.

4. Refund Processing: After inspecting the returned product, we will process the refund within 5-7 business days.

The refund will be returned to your original payment method. Please note that bank processing may take additional time.

5. Shipping Policy:

- For returns due to personal reasons (such as dissatisfaction or a change of mind), the buyer will be responsible for the shipping costs.

- If the return is due to us sending the wrong item or a defective product, we will cover the shipping costs.

6. Other Matters: We reserve the right to refuse any return requests that may be abused.

Please ensure you provide accurate information when requesting a return to ensure smooth processing.

7. Contact Us

If you have any questions about our refund and return policy or need further information, please feel free to contact our customer service team:

Email:
info@torqueprostore.com

Phone:
+1 (928) 413-7822

Address:
2725 E Rickey Vis, Tucson, AZ 85713

Thank you for choosing TorquePro Parts LLC. We look forward to providing you with excellent products and services!